Privacy Policy

1. About this Privacy Policy

We Forge Growth respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or become a client.

We Forge Growth is a trading name of Neil Heyes, a sole trader operating in the United Kingdom.

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, Neil Heyes is the data controller in respect of personal information collected by We Forge Growth.

You can contact us at:

• Email: hello@weforgegrowth.co.uk
• Business address: [BUSINESS ADDRESS]

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

• Your name
• Business or trading name
• Email address
• Telephone number
• Business address
• Website address
• Information submitted through enquiry or quotation forms
• Information about your website requirements
• Information you provide during a website project
• Communications between you and We Forge Growth
• Billing and transaction information
• Technical information relating to your use of our website
• IP address, browser and device information
• Website analytics and usage information
• Cookie and consent preferences

We only collect information that is reasonably necessary to operate our business, respond to enquiries and provide our services.

3. How We Collect Your Information

We may collect personal information when you:

• Complete an enquiry or quotation form
• Contact us by email or telephone
• Ask us to design or manage a website
• Purchase one of our services
• Communicate with us during a project
• Subscribe to communications where offered
• Visit or interact with our website

Some technical information may be collected automatically through cookies, analytics services and similar technologies, subject to your consent where required.

4. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Prepare quotations and proposals
• Communicate with you about a project
• Design, develop, launch and maintain websites
• Provide Website Care and Website Care Plus services
• Provide customer support
• Administer payments and accounts
• Maintain appropriate business and financial records
• Improve our website and services
• Monitor website performance
• Understand how visitors use our website
• Protect our website and systems against misuse or security threats
• Meet legal, regulatory and tax obligations

We will not use your personal information for purposes that are incompatible with those for which it was collected unless permitted or required by law.

5. Our Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

• Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract.
• Legitimate interests – where processing is reasonably necessary to operate and improve our business, communicate with clients, administer projects or protect our services, provided those interests do not override your rights.
• Legal obligation – where we are required to process or retain information by law.
• Consent – where you have specifically consented to processing, such as certain analytics, cookies or marketing communications.

Where processing is based on consent, you may withdraw that consent at any time.

6. Website Enquiries

When you submit an enquiry through our website, we use the information you provide to understand your requirements and respond to you.

Submitting an enquiry does not oblige you to purchase any service from us.

We may retain enquiry information for a reasonable period so that we can respond to follow-up questions, maintain appropriate business records and understand previous communications.

7. Cookies and Analytics

Our website may use cookies and similar technologies.

These may include cookies required for the website to function and, subject to appropriate consent, analytics technologies that help us understand how visitors use the website.

We may use services such as Google Analytics to understand matters such as:

• Pages visited
• Approximate traffic sources
• Devices and browsers used
• General website engagement
• Website performance

Further information is provided in our Cookie Policy.

8. Who We Share Information With

We do not sell your personal information.

We may share information with trusted third-party service providers where reasonably necessary to operate our business or provide our services.

These may include providers of:

• Website hosting and infrastructure
• Domain and DNS services
• Email services
• Website development platforms
• Analytics services
• Cloud storage
• Accounting and payment services
• Business administration software
• Professional advisers

We aim to provide third parties only with information reasonably necessary for the relevant service.

Some providers may process information outside the United Kingdom. Where this occurs, we will take reasonable steps to ensure appropriate safeguards are in place as required by applicable data protection law.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no internet-based system can be guaranteed to be completely secure.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting and tax requirements.

Different categories of information may therefore be retained for different periods.

Client and transaction records may be retained for longer periods where required for tax, accounting, contractual or legal purposes.

11. Your Rights

Depending on the circumstances, UK data protection law may give you rights including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of information in certain circumstances
• The right to restrict processing in certain circumstances
• The right to object to certain processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent

To exercise your rights, contact: hello@weforgegrowth.co.uk

We may need to verify your identity before responding to certain requests.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's data protection regulator.

13. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes to our services, website, technology or legal obligations.

The latest version will be published on this website with an updated revision date.